Lion Gypzi FAQ’s

For all entertainment based inquiries—such as fire show bookings, (flow) retreats, coaching, photo or video shoots, duet collaborations, music request, etc. Please email me at hello@firegypzi.com or DM me through instagram.


SHIPPING FAQ’s

Due to the global COVID-19 pandemic, please consider  a possible 2-3 day delay on some items.


How long does fulfillment take?
All products are shipped out from fulfillment warehouse. We take about 2-7 business days to create and fulfill apparel products (t-shirts etc.) and 2-5 business days for non-apparel (posters etc.) products. Then you should add shipping times on top of that. Speed and price depends on product type and destination.

Most of our orders are shipped within 5 business days. More than half of our orders are shipped within 3 business days or less.


What are your estimated shipping delivery times? 
USA: 5-8 business days
Canada: 6-12 business days
World: 10-20 business days


Do you ship Internationally? 
International shipments may incur customs fees. The customs policy is different in each country, and the fee is usually based on a variety of factors like weight, value, and size. We do not take responsibility for customs fees.


My order never arrived? 
If your order didn't end up arriving, be sure to let us know! First, check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, we'd be happy to send you another order to the correct address, however, it will have to be at your cost. If the shipping address was correct, get in touch with us at orders@firegypzi.com making sure you quote your order number. We'll see what can be done.


I would like to change my order, what can I do?
Orders can be amended within the first 24 hours after they have been placed. After that, fulfillment will have started and we can no longer make any changes. To request an edit to your order, please contact orders@firegypzi.com with your order number and specific request.



RETURNS

Do you have a deadline for returns? 
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

Do you refund or exchange orders?
Unfortunately, we do not refund orders for buyer’s remorse. Because all our orders are printed on demand, we can't offer exchanges for incorrect sizes. But if you did get the wrong size and you think it is an error on our part, let us know and we can try to figure something out!

 

My order is damaged (or defective)?
The last thing we want is for your to be stuck with a damaged item. If an order arrives damaged, or the print appears to be off (mis-alignment, discoloration, or another error) then please get in touch with your order number and a picture of the product within one week of receiving the product. We will do our best to ship out a corrected product right away!


My order is the wrong size?
If you're unhappy with the size you've received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it's possible that the garment was mislabelled. Let us know and we'll get you sorted out.

If you'd like a different size, get in touch with us at orders@firegypzi.com and we'll let you know what your next steps are.


Send all returns to:
Lion Gypzi
802 45th St. NE. #09-102 
Auburn, WA 98002